Establishment profile
ICT GROUP INC
10220 E SPRAGUE AVE STE 46, SPOKANE, WA, 99206
561422 — Telemarketing Bureaus and Other Contact Centers
Summary
ICT GROUP INC has accumulated 9 OSHA violations across 8 inspections over 25 years of recorded history, with $2,700 in total assessed penalties.
The establishment sits in the 96th percentile for violations within its industry-state peer group of 121 employers. Inspection frequency runs at the 100th percentile. The most recent enforcement activity was recorded 18 years ago.
Federal records were found in 3 of 16 sources. Sources without matching records returned empty for this establishment.
Agency coverage
ICT GROUP INC appears in OSHA workplace safety, WHD wage enforcement, and NLRB labor relations records only. No matching records were found in MSHA mine safety, EPA environmental compliance, OFLC visa and labor certification, FMCSA motor carrier registration, SAM.gov federal debarment, CMS nursing home enforcement, UVA Corporate Prosecution Registry, CPSC product recalls, or NHTSA vehicle recalls.
OSHA workplace safety
38% of inspections at this establishment produced violations, with 2 inspections producing serious-or-greater violations.
Peer comparison
Worse on violations than nearly every other employer in NAICS 5614 within WA. Peer group: 121 employers. This establishment has 9 OSHA violations; peer median is 2.
Safety self-report (OSHA 300A)
No self-reported injury rates filed with OSHA's Injury Tracking Application for ICT GROUP INC. Verify directly with OSHA Injury Tracking Application →
Industry benchmark
BLS rates reflect industry-wide averages. Self-reported figures come from OSHA’s Injury Tracking Application; absence of self-reported data does not necessarily indicate non-compliance — many establishments fall below the ITA reporting threshold.
Inspection breakdown
Complaint- and accident-triggered inspections are stronger risk signals than routine planned inspections.
OSHA severe injury reports
No severe injury reports (hospitalization, amputation, or loss of an eye) on file under 29 CFR 1904.39 for ICT GROUP INC. Verify directly with Occupational Safety and Health Administration →
Activity timeline
No federal enforcement activity has been recorded against this establishment in 18+ years. Most recent activity: 18 years ago. Data on this page is refreshed weekly.
Wage & Hour Division (WHD)
Department of Labor Wage & Hour Division — minimum-wage, overtime, child-labor, FMLA, and prevailing-wage enforcement.
Wage and hour breakdown by law
Per-statute totals across all closed DOL Wage & Hour cases against this employer. Backwages reflect amounts the agency assessed; civil penalty is the separate fine where applicable. Some acts (Davis-Bacon, SCA, CWHSSA, H-2B, CCPA) don't carry a civil penalty field in DOL's data. 1 statute · 351 violations · $15,156 in backwages · $35,180 in civil penalties
| Statute | Period | Cases | Violations | Workers | Backwages | Civil penalty |
|---|---|---|---|---|---|---|
| FLSA — minimum wage & overtime | Feb 2003 – Sep 2007 | 2 | 351 | 138 | $15,156 | $35,180 |
Source: DOL WHD enforcement database, aggregated per statute. Lifetime totals. A case can cite multiple statutes — so the total here may exceed the case count in the table above.
Wage and hour cases
Closed DOL Wage & Hour Division cases (FLSA, FMLA, H-2B, MSPA, and related statutes). Backwages reflect amounts the agency assessed; final payment may differ. 2 cases · $15,156 in backwages · 351 workers affected
| Case period | Industry | Backwages | Workers |
|---|---|---|---|
| Oct 2005 – Sep 2007 | Telemarketing Bureaus and Other Contact Centers | $15,156 | 138 |
| Feb 2001 – Feb 2003 | Telephone Call Centers | — | 213 |
Source: DOL WHD enforcement database. Cases shown reflect those the agency has closed and made public.
Mine safety (MSHA)
No MSHA mine safety violations on file for ICT GROUP INC. Verify directly with Mine Safety and Health Administration →
Labor relations (NLRB)
Company-level in WA — for ICT GROUP INC, not this location alone
National Labor Relations Board — unfair labor practice charges and union representation cases. The NLRB records cases at the company/regional level (no worksite address), so these are matched by company name and state and may span other ICT GROUP INC locations in the same state.
Visa & labor certification (OFLC)
No H-1B, H-2A, or H-2B labor condition applications on file for ICT GROUP INC. Verify directly with Office of Foreign Labor Certification →
Environmental compliance (EPA)
No EPA inspections or formal enforcement actions on file for ICT GROUP INC. Verify directly with Environmental Protection Agency →
Federal criminal prosecution record
No federal criminal prosecutions, plea agreements, or deferred-prosecution agreements on file for ICT GROUP INC. Verify directly with UVA Corporate Prosecution Registry →
Inspection history
| Date | Trigger | Violations | Serious | Penalty | |
|---|---|---|---|---|---|
| 2007-11-29 | Follow-up | 0 | — | $0 | |
| 2006-05-01 | Complaint | 0 | — | $0 | |
| 2006-03-21 | Referral | 2 | 1 | $2,700 | |
| 2004-04-19 | Complaint | 0 | — | $0 | |
| 2002-10-03 | Complaint | 5 | — | $0 | |
| 2002-01-24 | Follow-up | 0 | — | $0 | |
| 2002-01-24 | Complaint | 0 | — | $0 | |
| 2001-04-23 | Referral | 2 | — | $0 |
Source: OSHA IMIS. Citation amounts reflect initially assessed penalties; final amounts after appeal may differ.
In the news
Other employers in this industry and state
Other employers in telemarketing bureaus and other contact centers within WA, ordered by federal enforcement volume:
- DAKOTAH DIRECT IISPOKANE — 1 federal enforcement record
- LEGACY TELEMARKETING CORPEVERETT — 1 federal enforcement record
- RESULTS BELLINGHAMBELLINGHAM — 1 federal enforcement record
- WEST TELEMARKETING LPSPOKANE — 1 federal enforcement record
- TELEMARK INCTUMWATER — 1 federal enforcement record
- SELECT COMMUNICATIONSCENTRALIA — 1 federal enforcement record
- CURE DISASTER SERVICESEATTLE — 1 federal enforcement record
- ACS INCLACEY — 1 federal enforcement record
- TEAM SPIRIT AMERICA LLCSPOKANE — 1 federal enforcement record
- WEST TELEMARKETING CORPORATIONSPOKANE — 1 federal enforcement record
Related searches
- Telemarketing Bureaus and Other Contact CentersAll employers in this industry
- Employers in WAState-wide enforcement data
- Telemarketing Bureaus and in WAIndustry × state cross-filter
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Contact sales →About this data
This profile aggregates federal enforcement records on ICT GROUP INC from every major federal compliance and enforcement source plus the UVA Corporate Prosecution Registry. OSHA workplace safety inspections, WHD wage cases, MSHA mine safety, EPA environmental enforcement, NLRB labor relations, OFLC visa/labor certification, FMCSA motor carrier registration, SAM.gov debarments, CMS nursing-home records, BLS industry safety benchmarks, OSHA ITA self-reported injury rates, SEC enforcement and financial disclosures, CPSC and NHTSA recalls.
Establishments are matched across agencies using normalized employer name, state, and ZIP code.
OSHA citations typically appear 3–8 months after the inspection, so very recent enforcement actions may not yet be reflected. Profiles may be incomplete if the establishment operates under multiple legal names or files under variations our entity-matching rules don’t yet cover. To report a missing record or correction, email corrections@fastdol.com.
Frequently asked
- What is ICT GROUP INC's OSHA violation history?
- ICT GROUP INC has 8 OSHA inspections on record with 9 violations and $2,700 in total penalties.
- How does ICT GROUP INC's safety record compare to its industry?
- ICT GROUP INC operates in the telemarketing bureaus and other contact centers industry. The industry average Total Recordable Incident Rate (TRIR) is 0.4.