Establishment profile
ADVANCED CALL CENTER TECHNOLOGIES LLC
3035 BOONES CREEK ROAD, JOHNSON CITY, TN, 37615
Operated by Advanced Call Center Technologies, LLC · 1 of 6 establishments
561422 — Telemarketing Bureaus and Other Contact Centers
EIN 582308959
Summary
ADVANCED CALL CENTER TECHNOLOGIES LLC has accumulated 6 OSHA violations across 12 inspections over 22 years of recorded history, with $1,100 in total assessed penalties.
The establishment sits in the 93rd percentile for violations within its industry-state peer group of 57 employers. Inspection frequency runs at the 100th percentile. The most recent enforcement activity was recorded 1 year ago.
Federal records were found in 3 of 15 sources. Sources without matching records returned empty for this establishment.
Agency coverage
ADVANCED CALL CENTER TECHNOLOGIES LLC appears in OSHA workplace safety, WHD wage enforcement, NLRB labor relations, and CPSC product recalls records only. No matching records were found in MSHA mine safety, EPA environmental compliance, OFLC visa and labor certification (historical), FMCSA motor carrier registration, SAM.gov federal debarment, CMS nursing home enforcement, UVA Corporate Prosecution Registry, or NHTSA vehicle recalls.
OSHA workplace safety
25% of inspections at this establishment produced violations,
Most-cited OSHA standards
Top OSHA standards cited at this employer, ranked by citation count. Standards (CFR sections) cluster citations into safety themes -- machine guarding, lockout-tagout, hazard communication, fall protection, process safety, etc. A concentration on one or two sections reveals a pattern that individual citations don’t. 6 distinct standards shown · 6 citations in this view · $1,100 in penalties.
| CFR section | Citations | Inspections | Total penalty | First cited | Last cited |
|---|---|---|---|---|---|
| 29 CFR 1910.0141 A03 I | 1 | 1 | $900 | Nov 2021 | Nov 2021 |
| 29 CFR 1910.1200 E01 | 1 | 1 | $200 | Jan 2020 | Jan 2020 |
| 29 CFR 1910.0141 A05 | 1 | 1 | — | Nov 2021 | Nov 2021 |
| 29 CFR 1910.1200 H01 | 1 | 1 | — | Jan 2020 | Jan 2020 |
| 29 CFR 1910.0022 A01 | 1 | 1 | — | Mar 2010 | Mar 2010 |
| 29 CFR 1910.0022 B01 | 1 | 1 | — | Mar 2010 | Mar 2010 |
Source: OSHA inspection citations (violation_detail). CFR section codes can be looked up at osha.gov/laws-regs for the formal standard text. Per-inspection detail and the specific violation descriptions are available by expanding individual inspections below.
Peer comparison
Worse on violations than most other employers in NAICS 5614 within TN. Peer group: 57 employers. This establishment has 6 OSHA violations; peer median is 0.
Safety self-report (OSHA 300A)
Recordable injury rates the employer filed with OSHA’s Injury Tracking Application. DART covers cases with days away, restricted, or transferred; TRIR is the total recordable case rate.
Reported for 440 average annual employees at this establishment.
Source: OSHA ITA Form 300A (employer self-reported). Rates are per 100 full-time equivalent workers. Establishments below the ~10-FTE threshold are not required to report.
Industry benchmark
BLS rates reflect industry-wide averages. Self-reported figures come from OSHA’s Injury Tracking Application; absence of self-reported data does not necessarily indicate non-compliance — many establishments fall below the ITA reporting threshold.
Inspection breakdown
Complaint- and accident-triggered inspections are stronger risk signals than routine planned inspections.
OSHA severe injury reports
No severe injury reports (hospitalization, amputation, or loss of an eye) on file under 29 CFR 1904.39 for ADVANCED CALL CENTER TECHNOLOGIES LLC. Verify directly with Occupational Safety and Health Administration →
Activity timeline
Most recent federal enforcement activity recorded 1 year ago. Data on this page is refreshed weekly.
Wage & Hour Division (WHD)
Department of Labor Wage & Hour Division — minimum-wage, overtime, child-labor, FMLA, and prevailing-wage enforcement.
Wage and hour breakdown by law
Per-statute totals across all closed DOL Wage & Hour cases against this employer. Backwages reflect amounts the agency assessed; civil penalty is the separate fine where applicable. Some acts (Davis-Bacon, SCA, CWHSSA, H-2B, CCPA) don't carry a civil penalty field in DOL's data. 2 statutes · 1,162 violations · $236,005 in backwages
| Statute | Period | Cases | Violations | Workers | Backwages | Civil penalty |
|---|---|---|---|---|---|---|
| FLSA — minimum wage & overtime | Dec 2010 – Oct 2023 | 2 | 1,157 | 1,004 | $229,741 | — |
| FMLA (family & medical leave) | Jul 2024 | 1 | 5 | 1 | $6,264 | — |
Source: DOL WHD enforcement database, aggregated per statute. Lifetime totals. A case can cite multiple statutes — so the total here may exceed the case count in the table above.
Wage and hour cases
Closed DOL Wage & Hour Division cases (FLSA, FMLA, H-2B, MSPA, and related statutes). Backwages reflect amounts the agency assessed; civil penalty (CMP) is a separate fine levied on top, where the statute provides for one (FLSA / H-1B / H-2A / MSPA / FMLA / EPPA / FLSA Child Labor; other acts have no CMP column in DOL’s data). The Statutes column lists which laws each case cited. 3 cases · $236,005 in backwages · 1,005 workers affected
| Case period | Industry | Statutes | Violations | Workers | Backwages | Civil penalty |
|---|---|---|---|---|---|---|
| Aug 2022 – Jul 2024 | Telephone Answering Services | — | — | 1 | $6,264 | — |
| Oct 2021 – Oct 2023 | Telephone Call Centers | — | — | 1 | $15,290 | — |
| Dec 2007 – Dec 2010 | Telephone Call Centers | — | — | 1003 | $214,451 | — |
Source: DOL WHD enforcement database. Cases shown reflect those the agency has closed and made public. A violation count is the agency’s tally of cited violations (one violation can affect many workers); the workers column counts distinct employees the agency found to be affected.
Mine safety (MSHA)
No MSHA mine safety violations on file for ADVANCED CALL CENTER TECHNOLOGIES LLC. Verify directly with Mine Safety and Health Administration →
Labor relations (NLRB)
Company-level in TN — for Advanced Call Center Technologies, LLC, not this location alone
National Labor Relations Board — unfair labor practice charges and union representation cases. The NLRB records cases at the company/regional level (no worksite address), so these are matched by company name and state and may span other Advanced Call Center Technologies, LLC locations in the same state.
NLRB cases
National Labor Relations Board cases involving this employer. Includes unfair labor practice (ULP) filings and representation election proceedings. NLRB enforcement is process-driven; no per-case monetary penalty is assessed (remedies are case-by-case backpay orders, posting requirements, election re-runs, etc.). 1 case · 1 ULP
| Case number | Type | Filed | Closed | Status | Region |
|---|---|---|---|---|---|
| 10-CA-299032 | Unfair labor practice | Jul 2022 | May 2023 | Closed | Region 10, Atlanta, Georgia |
Source: NLRB case files. Rows shown are those the agency has published. Region numbers (1–31) correspond to NLRB's geographic offices.
Visa & labor certification (OFLC) — historical
No H-1B, H-2A, or H-2B labor condition applications on file (historical data only — DOL ended OFLC publication) for ADVANCED CALL CENTER TECHNOLOGIES LLC. Verify directly with Office of Foreign Labor Certification →
Environmental compliance (EPA)
No EPA inspections or formal enforcement actions on file for ADVANCED CALL CENTER TECHNOLOGIES LLC. Verify directly with Environmental Protection Agency →
EPA-registered facilities
Every EPA ECHO facility associated with this employer, sorted most-significant first. Each row links to EPA’s Detailed Facility Report for the source-of-truth record. Permits column lists active programs (Air = Clean Air Act, Water = Clean Water Act, RCRA = hazardous waste, TRI = Toxics Release Inventory reporting). 1 facility · 1 marked inactive.
| Facility | Permits | Status | Inspections | Formal actions | Penalties | Last inspected | ECHO |
|---|---|---|---|---|---|---|---|
ADVANCED CALL CENTER TECHNOLOGIES 3035 BOONES CREEK ROAD · JOHNSON CITY, TN, 37615 | RCRA | No Violation Identified | 0 | 0 | — | — | View → |
Source: EPA ECHO (Enforcement and Compliance History Online). Compliance status follows EPA’s own labels (“Sig Violation” = significant noncompliance; QNCR = quarters of noncompliance over the recent reporting window). Inactive facilities (struck through) retain historical enforcement records even after operations ceased.
Federal criminal prosecution record
No federal criminal prosecutions, plea agreements, or deferred-prosecution agreements on file for ADVANCED CALL CENTER TECHNOLOGIES LLC. Verify directly with UVA Corporate Prosecution Registry →
CPSC product recalls
Top hazard: The brake component housed within the bicycle's carbon fork can disengage from the fork and allow the brake assembly to contact the wheel spokes while rotating, posing a fall hazard.. Most recent recall: 2011-09-22. Source: Consumer Product Safety Commission, matched on company name.
Inspection history
| Date | Trigger | Violations | Serious | Penalty | |
|---|---|---|---|---|---|
| 2025-05-15 | Complaint | 0 | — | $0 | |
| 2022-08-18 | Complaint | 0 | — | $0 | |
| 2021-11-01 | Complaint | 2 | — | $900 | |
| 2020-01-07 | Complaint | 2 | — | $200 | |
| 2016-06-03 | Complaint | 0 | — | $0 | |
| 2015-06-05 | Complaint | 0 | — | $0 | |
| 2014-09-09 | Complaint | 0 | — | $0 | |
| 2013-05-08 | Planned | 0 | — | $0 | |
| 2010-01-14 | Complaint | 2 | — | $0 | |
| 2007-02-26 | Complaint | 0 | — | $0 | |
| 2006-09-14 | Complaint | 0 | — | $0 | |
| 2003-10-21 | Complaint | 0 | — | $0 |
Source: OSHA IMIS. Citation amounts reflect initially assessed penalties; final amounts after appeal may differ.
In the news
Part of a larger organization
ADVANCED CALL CENTER TECHNOLOGIES LLC is one of 6 establishments rolled up under the parent organization Advanced Call Center Technologies, LLC.
Federal enforcement records on this page represent activity at this specific establishment only. The full enforcement footprint of Advanced Call Center Technologies, LLC across all 6 of its tracked locations is viewable on the parent profile.
Other employers in this industry and state
Other employers in telemarketing bureaus and other contact centers within TN, ordered by federal enforcement volume:
- AT&T CORP.NASHVILLE — 3 federal enforcement records
- COOPERATIVE RESPONSE CENTER INCDUNLAP — 2 federal enforcement records
- ADVANCED CALL CENTER TECHNOLOGIES LLCJOHNSON CITY — 1 federal enforcement record
- Healthcare AmericaBrentwood — 1 federal enforcement record
- Advanced Call Centers Technologies, LLCJohnson City — 1 federal enforcement record
- TRIWEST HEALTHCARE ALLIANCE CORP.NASHVILLE — 1 federal enforcement record
- Call Center Sales ProSeymour — 1 federal enforcement record
- ADVANCED CALL CENTER TECHNOLOGIES, LLCBLOUNTVILLE — 1 federal enforcement record
- CITICORP CREDIT SERVICES INC (USA)GRAY — 0 federal enforcement records
Other locations under this parent
Other establishments operated by Advanced Call Center Technologies, LLC, ordered by federal enforcement volume:
- ADVANCED CALL CENTER TECHNOLOGIES, LLCBLOUNTVILLE, TN — 1 federal enforcement record
- ADVANCED CALL CENTER TECHNOLOGIES LLCJOHNSON CITY, TN — 1 federal enforcement record
- ADVANCED CALL CENTER TECHNOLOGIES LLCJOHNSON CITY, TN — 1 federal enforcement record
- ADVANCED CALL CENTER TECHNOLOGIES LLCNORTH HIGHLANDS, CA — 1 federal enforcement record
- ADVANCED CALL CENTER TECHNOLOGIESNORTH LOGAN, UT — 0 federal enforcement records
Related searches
- All Advanced Call Center Technologies, LLC locationsParent rollup
- Telemarketing Bureaus and Other Contact CentersAll employers in this industry
- Employers in TNState-wide enforcement data
- Telemarketing Bureaus and in TNIndustry × state cross-filter
About this data
This profile aggregates federal enforcement records on ADVANCED CALL CENTER TECHNOLOGIES LLC from every major federal compliance and enforcement source plus the UVA Corporate Prosecution Registry. OSHA workplace safety inspections, WHD wage cases, MSHA mine safety, EPA environmental enforcement, NLRB labor relations, OFLC visa/labor certification, FMCSA motor carrier registration, SAM.gov debarments, CMS nursing-home records, BLS industry safety benchmarks, OSHA ITA self-reported injury rates, SEC enforcement and financial disclosures, CPSC and NHTSA recalls.
Establishments are matched across agencies using normalized employer name, state, and ZIP code. This establishment resolves to the parent rollup Advanced Call Center Technologies, LLC, which operates 6 establishments in our dataset.
OSHA citations typically appear 3–8 months after the inspection, so very recent enforcement actions may not yet be reflected. Profiles may be incomplete if the establishment operates under multiple legal names or files under variations our entity-matching rules don’t yet cover. To report a missing record or correction, email corrections@fastdol.com.
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Contact sales →Frequently asked
- What is ADVANCED CALL CENTER TECHNOLOGIES LLC's OSHA violation history?
- ADVANCED CALL CENTER TECHNOLOGIES LLC has 12 OSHA inspections on record with 6 violations and $1,100 in total penalties.
- How does ADVANCED CALL CENTER TECHNOLOGIES LLC's safety record compare to its industry?
- ADVANCED CALL CENTER TECHNOLOGIES LLC operates in the telemarketing bureaus and other contact centers industry. The industry average Total Recordable Incident Rate (TRIR) is 0.4. ADVANCED CALL CENTER TECHNOLOGIES LLC's self-reported DART rate is 0 compared to an industry average of 0.2.